service cloud specialist superbadge challenge 2

I like your blog.Devops Online Training in HyderabadLearn Devops Online. Its awesome once its all working. Thanks @ Tarik, the directions states to create two roles, which I did. Prework and Notes. This is really a tricky one. Ensure Agents have access to Knowledge when viewing a Case". Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. 2 comments Closed . Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. I have created data categories and Subcategories and have activated.But have issue with the above error. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Something is blocking the challenge checker from fully running. I've been stuck on this error message for two days! I've had it take up to 24 hours :(. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. I also ran into this after copy pasting the API Name out of the error message. Even after setting up support proc and presence status. But trailhead gives an error message back. I have enabled the knowledge user check box in the user profile. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. You do not need an overflow assignee, but you will need two queues. I have the same problem and my Entitlement Process is already active :(. This is my current version name. You cannot customize its label or logo". Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I am not sure whether its correct or not. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Challenge 4 Case Routing. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. I made two dollars today! Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Empty the recycling bin. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. This error stumped me for a while as well. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Thanks a lot because I asked SF support and got this answer which did not help me much. Even clicked edit and save for the profile after changing console settings. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. "Not able to figure out what is wrong here. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Already on GitHub? Look at the page layout again- there is another item you will need to add. Ensure the Case Reason and Type Analysis report format is SUMMARY. I tried 10 different possibilities. Are you sure it is about that? Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. "Wrong Queue" is not a queue. Right now he' taking a nap.so I'm off to edit some reports! I'm chasing my own tail. I've no clue what more I need to do to complete this challenge. We can't find the 'Customer Case Team' role. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Two things try a different merge field for the name. Billing Topics (Billing_Topics) with Payments and Reimbursements. Use the search o. Hello! I have both Email to Case and On Demand Service enabled on the Email to Case page. Processes. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. You will need it. Ensure Agents have access to Knowledge when viewing a Case." Has any code been used with your org? For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . But I didn't complete it. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. If you need more help, leave a comment! Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Sorry . Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! The worst error! I'm sure you've done this but is omin-channel enabled? Ive always thought this was pretty cool. :), I am unable to solve this. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. My problem was that I had 2 users with the same name: Ada Balewa. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! I'm not sure I would have figured that out if I didn't stumble across this forum. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Thanks so much for responding. What am I missing? @Trailhead baby I am having same error message. Change the labels for Case and Product To Maintenance Request and Equipment respectively. I hope that you feel inspired. How can you update it as status field is inactive dring recording procedre? With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. My bet is that you missed one checkbox in the setup. hmmmm I think I just had to drag the filed onto the layout. I was able to work out a solution, I will outline it below. Hyatt Place New Taipei City Xinzhuang. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Does this help? I have created also both categories. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. It's easy to miss. That proved to be incorrect. New Profile button, instead of hitting the Clone button on the Technical profile page. If yes, this was created in the wrong place. You signed in with another tab or window. If you want to check the support process' api name, you can extract via data loader. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Mom put me in the shower, and I sneaked out to grab the block bin and dumped it in. Hi,Oh I got it! Think of this like a Sales Process. where you have opportunity stages associated with the process. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Ensure Agents have access to Knowledge when viewing a Case". took me 2 hours to undersand that, and without your comment I could have been there forever!! I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Appreciate any help. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. I'd try this- Delete the current process. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Do share more like this. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Knowledge Basics for Lightning Experience. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. please help. It is very attractive and impressive. Ensure Agents have access to Knowledge when viewing a Case. Found my mistake (apart from taking it too literally). It has to be so simple. @Joy.. Can you please share the solution ?r. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. If you can not, I'd look around at permissions. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. What should I do? Did you start with a clone of the correct profile? Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Anyone have any idea? I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. Service Cloud Specialist Superbadge Challenge 6. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I have the same problem, I have the same problem, could you solve it? Below are tips and gotchas for each report / dashboard. {!Case.OwnerFirstName}, Ursa Major Solar. (Hint- search in setup for "support process". Let's do this. Could you shoot over a few screenshots of what you have? I dont see any check box under layout properties of Knowledge. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. I was creating 'wrong queue' queue . It is now working. Also when i click on Overflow Assignee no records found window pop up. []Safari Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. But not able to finish this challenge . I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Tried it all, from custom : support profile to standard user, even admin. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Note the filter. Service Cloud Specialist Superbadge. hours of inactivity vs hours of being created. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Below are tips and gotchas for each report / dashboard. I am the Trailhead Baby! I'm at a loss as to what I could be missing. When you start a create a new report, simply click to start with a clean screen. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I have read every message I can find and have double and triple checked everything I can think of. An action can be added to the page layout. And of course, I just tested the challenge 4 again and I passed! If you are short on time, start around the 20 minute mark. Something that helped was saving the report frequently. (Not the "standard platform user", just "standard user"). I'm stuck on Challenge 6, creating the macro. I think it must have taken some time to register that I updated the values or something?!?!? My brother has started to play with me! not sure how to troubleshoot this tho..@_@, hmmm! No. In the worst conditions, Ursa Major panels produce ~25% of maximum power. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. And I've included milestone tracker in the page layout. I'm STILL hacking away at this error message. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). A support process is similar - different stages apply to each process. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). I am stuck at Step 3 - Create service level and actions. Goodness! Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. At last count, there are 81 Salesforce Trailhead projects for developers. Various trademarks held by their respective owners. It was an interesting project, and I wanted to share some lessons learned from . Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. and me too!! Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I'll take a look as soon as Trailhead is back up! Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. this blog is beneficial and great information to share with us. Is there an "email template" in the "email template" object? I am having trouble with step 4. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.". How frustrating! I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. No. If you are still stuck after that, leave a comment with some more details and I'll take a look. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. If you need more help, leave a comment! A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? If the action is missing from the page layout, it will not show up as an option in the feed. Click the cog in the upper right hand corner. Confused? Rated Accounts by State The record count for state and account rating are automatically added. No. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Sometimes it seems that the most frustrating problems have the simplest solutions. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Did it help? I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I got it figured out. Are you sure you want "email to case"? Initial Response milestone- You only need 1 criteria. Ensure you set up the routing for Advanced Cases properly. Ensure you create the Cloudy Weather Resolution automated action. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Telecom Billing System2. Add to Trailmix. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. The free lemonade offer worked! All reactions. Usually this is due to some pre-existing configuration or code in the challenge Org. Glad you solved the problem! This worked for me. This is my journey- a normal kid by day- a Trailhead explorer by night. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Still stuck? We recommend using a new Developer Edition (DE) to check this challenge. Ensure you group report results correctly. The challenge says "add the option for agents to compose emails within the console while looking at a case". rebecca@capstorm.com. Its upsurd. can you please suggest something? It's likely something simple like an extra character. *must be completed in lightning experience*1. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Service Cloud Specialist Superbadge - 4,5,6,7. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! I made two dollars today! If you haven't taken the Onmi Channel module yet, now is a good time! Please guide me on this.Thanks. How would you enable people to select cases from an organised list? The macro works without the email button being visible. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Your help is needed! I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Glad you figured it out! hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. These have different SLA milestones an agent has to hit its the same in this section. I'd bet that the solution is to "clone" not rename. I learned so much doing it. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Any help would be greatly appreciated. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . (The badge is all click, no code.) Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. I'm whole again. Usually this is due to some pre-existing configuration or code in the challenge Org. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Look at the page layout and enable knowledge. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Alas, fingers crossed for the next challenges. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. here is the complete guide for designers that will increase your knowledge. Ask Question Asked 2 years, 8 months ago. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Excellent statistics for your blog, thanks for taking the time to proportion with us. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. :) I'd reconsider that time trigger. Usually this is due to some pre-existing configuration or code in the challenge Org.

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